Example only. All names, orders, prices and figures on this page are example data. Nothing is submitted, charged or saved.
PSP NetworkProperty Service Provider (PSP) Networking
32
Jordan ReyesHome Inspector · PSP view
All Pages / Legal / Return And Refund

Return And Refund

Service cancellations and refunds. Last updated: draft, not in effect.

Draft For Attorney Review · Example text only, not legal advice and not in effect. A California attorney and the supervising broker must review and sign off before use.

How Payment Protection Works

  1. Customers pay when they place an order. PSP Network holds the funds under payment protection until the customer approves delivery or the auto-approval window ends (example: 3 days after delivery).
  2. PSP Network is a marketplace. The service contract is between the customer and the independent Property Service Provider (PSP).

Cancelling An Order

  1. Before the PSP accepts: cancel at no charge for a full refund to the original payment method (example).
  2. After the PSP accepts but before work starts: the customer may cancel; any non-refundable fee shown at checkout is disclosed in advance (example).
  3. After work starts: cancellations are handled as a partial refund for work not performed, by agreement or through a dispute.
  4. A PSP who cannot deliver must cancel; the customer receives a full refund.

Refunds And Disputes

  1. Request a refund or partial refund from Cancel Or Refund, or open a case in Disputes.
  2. PSP Network reviews disputes within 2 business days (example) and may release, split or refund held funds.
  3. Approved refunds go back to the original payment method, usually within 5–10 business days (example).

Home Improvement Jobs In California

  1. For home improvement contracts, any down payment may not exceed the lesser of $1,000 or 10% of the contract price (California B&P §7159).
  2. Jobs of $1,000 or more (labor plus materials) require a California contractor license (AB 2622, effective Jan 1, 2025).

No Physical Goods

  1. PSP Network sells services only, so there is no shipping or product return policy. If physical goods are ever sold, a Shipping page will be added.