Help center
Answers for PSPs and customers.
How can we help?
Frequently asked questions
How does payment protection work?
The customer pays when ordering. PSP Network holds the funds and releases them to the PSP after the customer approves the delivery, or automatically 3 days after delivery (example policy).
How do I ask for more time on an order?
Open the order workspace and choose Request extension. The customer must accept the new due date.
What counts as a late order?
An order not delivered by its due date. Late orders show in the Late tab and can affect your ranking.
I did not get my verification code.
Wait for the 30-second timer, then press Resend code. Check spam, and make sure your phone number is correct in Settings.
Which documents do PSPs need?
A government ID, any license your trade requires, general liability insurance, and E&O or bonds where applicable.
Who can earn a referral %?
Only licensed real estate agents and brokers. Other PSP roles cannot send or receive referral fees.
How do I open a dispute?
From My orders, choose the order and press Open dispute. Our team reviews within 2 business days (example).
Which rate types can I charge?
Professionals charge a percentage or flat rate, agents add representation, tradesmen and labor charge per sq. ft., and mortgage roles have their own filters.
Contact support
Typical reply: within 4 hours (example).